FAQ’s

At Free River Distributing, we want to provide the best possible customer service. In the event you wish to return your product(s), or the product(s) you received were incorrect please contact us. In order to request a refund, exchange or credit, contact us via phone or email within 3 business days of receiving your order. Refunds, exchanges, and credits will only be given for products that are sealed, unopened, and unused. For more information, please see our return policy here.

Unless an item is back ordered or out of stock, most orders placed on regular business days (Monday thru Friday) before 3:00 PM Mountain Time will be shipped out the same day, otherwise they will be shipped out the following business day. Orders placed on weekends and holidays will ship out the next upcoming business day.

Depending on your chosen shipping method, you should typically receive your product within 2-5 days of placing your order. If for some reason there is a delay on our end, we will contact you to let you know the adjusted shipping or delivery time that you should expect.

Do not be alarmed if your shipment does not show up in tracking until the day it is delivered. Many times, tracking information is not updated until after the package has already been delivered or is close to being delivered.

In the case in which a package shows as delivered to the right address but you have not received it, we suggest checking with others at the delivery address first. Additionally, some packages may have been delivered to a next door neighbor’s address by mistake. These are common issues, but in some cases, the shipping carrier may have more information on said delivery. However, if you have exhausted these options, please contact customer support for assistance.

We accept the following payment methods: Credit/Debit Card, eCheck (ACH/Bank Transfer), Wire, Direct Deposit and Money Order/Cashiers Check. Credit/Debit Card is currently the only payment method available for online ordering.

Payment status is reflected on your order’s current status. If an order is marked as “Processing”, it will ship out with the next set of orders. If your order is marked as “Completed”, it has already been processed and has shipped or is scheduled for shipping.

Some payment options are available only to wholesale customers, and at this time, credit/debit cards are the only payment option available for online ordering. We are working to have additional payment options available in the future.

You order may have been flagged for various reasons and/or we may be attempting to verify the information associated with your order. If your order has been on hold for more than 24 hours, please contact customer support for more information regarding the hold or delay.